A bounced message indicates that the mobile handset did not receive the message.

Soft Bounce:

The most common reasons are:

  • SIM card is not in the phone

  • Out of network range for more than 72 hours

  • Have not paid phone bill

  • Traveling overseas (connected to another network)

Hard Bounce:

Indicates the number is invalid or disconnected. You can safely delete the number from your list.